You can contact Metropolitan Funerals for any enquiries, comments or feedback using one of the links below. If you need to reach us urgently, you can give us a call at any time of day on 1800 636 660.
- I have a question or I need to arrange a funeral now
- I am interested in prearranging a funeral
When you contact us with a complaint, you will receive a Complaint Reference Number. Please keep this number somewhere safe in case you need to contact us again so we can access a detailed record of your complaint and be ready to assist you further.
We treat every complaint seriously and we endeavour to resolve your issue straight away. If your complaint cannot be resolved by your first point of contact, it will be escalated immediately. We will endeavour to resolve your complaint within 10 business days. As we work to resolve your complaint, we may contact you if we require more information. For more information about our complaints handling process, please read our Complaints Handling Policy here.